Support

Support for Dermaself partners

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Find answers, onboarding help and technical support.

Frequently Asked Questions

Quick answers to common questions

How do integrations work?

Dermaself integrates seamlessly with major ecommerce platforms like Shopify, WooCommerce, Magento and BigCommerce. We provide easy-to-install widgets, REST APIs, and webhooks. Most integrations are completed within 24-48 hours with our technical support team.

How do we upload products?

Product uploads happen automatically through our platform integration. Once connected, Dermaself syncs your entire product catalog including images, descriptions, and INCI ingredient lists. You can also manually upload via CSV or use our dashboard interface.

Can we customize branding?

Yes! All Dermaself solutions support white-label customization. You can adjust colors, fonts, logos, and messaging to match your brand identity. Enterprise clients receive dedicated design support for fully custom experiences.

How are analytics shown?

Our analytics dashboard provides real-time insights including conversion rates, average order value, most recommended products, and customer skin analysis data. All metrics are GDPR-compliant and exportable for further analysis.

How is GDPR handled?

Dermaself is GDPR-compliant by design. Our patented selfie anonymization technology transforms images into irreversible anonymous data. We never store identifiable photos, and all user data follows strict EU privacy regulations with full consent management.Accordion content goes here.

How long does setup take?

E-commerce integrations typically launch within 2-4 weeks, depending on platform complexity and product catalog readiness. Retail installations usually require 4-8 weeks, including hardware production, shipping, setup, and staff training. Custom enterprise projects vary based on scope and technical requirements, typically taking 2-4 months from contract signing to launch.

Technical Help

Specialized support for different solutions

Widget Support

E-commerce integration help and widget customization

Retail Device Support

In-store hardware setup and maintenance

Dashboard Help

Analytics and reporting guidance

Account Assistance

Account Assistance

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